Head of Rapid Response
Job Summary
To take primary responsibility for providing and managing a high standard of Operational Management to the Rapid Response service to ensure a high standard of support and the effective delivery of quality services.
To support development in wider organisational strategies of growing the business and achieving sustainability.
Role and Responsibilities
- To manage a team of Managers to deliver a service of excellence, ensuring that the service capacity is maximised at all times, undertaking Performance Management and Absence Management in line with the operating policies in force.
- To make decisions about the appropriate allocation of resources to ensure flexible deployment of staff and volunteers across all settings to meet client need.
- Monitor and regularly review staffing establishments to ensure services are safe, cost effective and with a flexible workforce
- Work with external organisations and professionals to ensure collaborative and integrated working.
- To ensure services comply with the Care Quality Commission and carry out regular audits and spot checks to ensure compliance of service standards across all services.
- Ensure that systems are in place to predict, reduce, prevent and manage clinical risk.
- Ensure the safe and sensitive management of complaints, incidents, crises and unanticipated significant events.
- To produce reports and statistics on aspects service delivery as required for the Director of Operations and the Board to demonstrate the effectiveness of service delivery and improvements in those services.
- To ensure teams embed quality assurance in everyday practice in all roles.
- Providing leadership, management and development of all staff within area of responsibility through effective;
- Workforce planning, recruitment and selection.
- Departmental communication and staff support.
- Performance management.
- Staff development including regular 1:1’s, and annual appraisals.
- Staff support including health and safety and wellbeing awareness.
- Facilitation of a culture of learning and respect for difference.
- To provide guidance to staff in the provision of prompt, efficient, sensitive and high-quality assessments.
- To participate in the preparation of tenders, attend interviews and provide support for the organisation to grow the business.
- To comply with the reporting requirements under Safeguarding Vulnerable Adults legislation.
- To be innovative and creative in looking at ways to improve service delivery, support projects as required to improve efficiency and quality of service.
- To develop effective partnership working with a variety of health and social care professionals to ensure that the client receives the best outcome possible.
- To ensure the upkeep of electronic records on the agreed operational platform.
- To take part in on call duties as required
- To deputise for the Director of Operations in their absence.
- To work flexibly across a 7 day rota to meet the needs of the service.
- To lead managers in line with the organisation’s strategic objectives, completing annual performance reviews and quarterly monitoring.
- Taking a lead on continuous improvement, equality and diversity and inclusion for the organisation.
Education and Qualifications –
Essential: Degree or equivalent qualification or demonstrable experience.
Desirable: Management qualification (ie NVQ L4 or CQF Diploma L5) or considerable knowledge and experience within a senior similar role.
Knowledge, Skills and Experience –
- Significant knowledge and experience of working with the relevant client group and understanding of the relevant requirements of this type of service.
- Knowledge and experience of working in or with the NHS or partnership trust.
- Proven ability to supervise staff, to monitor their performance and if necessary, take correct action.
- Excellent planning and organisational skills.
- Higher level understanding of HR policies relating to the management of staff (Performance management, Appraisals, Absence management, Capability management etc).
- Excellent communication skills, able to influence and negotiate effectively. Able to communicate effectively with a range of other professionals.
- Good time management and prioritising skills; able to assess competing demands and prioritise effectively.
- Good interpersonal skills; able to work with partners and colleagues to ensure optimum service delivery and excellent outcomes for clients.
- Relevant experience and knowledge of care or social work and working with similar client groups.
- Flexible & adaptable to changing environments, processes and procedures.
- Demonstrates a professional and sensitive approach to building appropriate and effective relationships with clients and families.
- Good understanding of Safeguarding Policies and Procedures.
- Literate and numerate. Able to maintain accurate records in the required format.
- Good IT skills; able to maintain accurate records using relevant IT systems.
- Willingness to work flexibly in order to meet the needs of the service.
Other Requirements-
- This post is exempt under the Rehabilitation of Offenders Act 1974. Due to the sensitive nature of the duties the applicant will be expected to undertake a Disclosure and Barring check as part of the recruitment process.
- All ISL posts are subject to successful completion of 6 month probationary period.
- DBS is essential for this post.